Sometimes a payment will come in that is not directly associated with a charge. There are two ways to reconcile them in the ledger.

NOTE: access to the ledger is dictated by group permissions. Not all your staff should have access to the ledger, in fact, most should not!

A charge does not have a payment assigned to it when the “paid” column is red.

A payment does not have a charge assigned when the amount paid does not equal the amount applied.

You can reconcile via the charge or the payment section of the ledger.

From the Charge – Check Box

From the charge, you can click the empty box to “apply credit to charge”. A pop up will open, click “confirm” to assign payment to the charge.

If there is any payments available they will be applied and the charge will then no longer have the red amount under “paid” column.

From the Payment

From the payment section of the ledger, find the payment that has not been applied. Click the pencil next to it.

When the pop up opens, select the box next to any charges you want to apply the amount to. Then click save changes.

You’ll now see the amount reflected in the “applied” column for the payment.

The corresponding charge will also now reflect payment in the “paid” column as shown in the previous section.